Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM): 640-461 Exam
640-461 Questions & Answers
Exam Code: 640-461
Exam Name: Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)
Q & A: 142 Q&As
QUESTION 1
Which report in Cisco Unified Reporting should you use to track the number of users with one or
more phones?
A. Unified CM User Device Count
B. Unified CM Device Distribution Summary
C. Unified CM Table Count Summary
D. Unified CM Data Summary
Answer: A
QUESTION 2
To monitor the service health and performance, which service should you activate in Cisco Unity
Connection?
A. CUC Performance Service
B. CUC System Auditing
C. Real-Time Monitoring Tool
D. Cisco Serviceability Reporter
Answer: D
QUESTION 3
An administrator is attempting to add a new user in Cisco Unified Communications Manager
Administration but does not see the option to add a new user. What is the most likely cause of this
issue?
A. The SQL User database is not running.
B. The system is synchronized with an LDAP server.
C. BAT is not enabled.
D. The administrator hasthe aceno user adda rights box checked.
E. The SIP Realm is not defined in User Management.
Answer: B
QUESTION 4
Which call processing agent is based on Cisco IOS software and works with ISR platforms?
A. Cisco Unified Presence Server
B. Cisco Unity Connection
C. Cisco Unified Communications Manager Express
D. Cisco Unified Communications Manager
E. Cisco UnifiedContact Center Express
Answer: C
QUESTION 5
Which two options allow the maximum message length to be adjusted in Cisco Unity Connection?
(Choose two.)A. Message Settings under individual users
B. User Templates >VoiceMailUserTemplate > Message Settings
C. Contacts > Message Settings
D. Enterprise Parameters > Maximum Message length
E. Service Parameters > Voicemail Settings
Answer: AB
QUESTION 6
Drag and Dop
Match the protocol description with protocol.
Answer: QUESTION 7
An engineer is installing an IP phone in a remote location. When the engineer plugs the IP phone
into the network, the phone does not power up. What is the first thing that should be checked?
A. Power over Ethernet switch
B. Cisco Unified Communications Manager Server
C. Cisco Unified Presence
D. DHCP server
Answer: A
QUESTION 8
When troubleshooting a phone that is unable to get an IP address from a DHCP server, what is the
first thing to check for on the phone?
A. Make sure that DHCP Enabled is disabled on the phone.
B. Make sure that the phone is getting the proper VLAN information
C. Make sure that the TFTP server address is correct on the phone.
D. Make sure that the DHCP scope has enough addresses left in the range.
E. Make sure the phone has the correct phone load ID.
Answer: B
QUESTION 9
An engineer is troubleshooting call quality issues between central headquarters and a remote
branch location. When on an active call, the engineer watches the call statistics on the IP phone
and notices that the max jitter is 100 ms.
What is the maximum amount of jitter that the engineer should set to maintain a high-quality call?
A. 5 ms
B. 50 ms
C. 10 ms
D. 30 ms
Answer: D
QUESTION 10
How does the Cisco Unified Communications Manager Express match an outbound VoIP dial
peer?
A. Outbound dial-peer matching uses the entire string of digits en bloc to match the dial peer with the
longest match.
B. Outbound dial-peer matching is completed on a digit-by-digit basis.
C. It matches outbound dial peers by placing all the dial peers into a hunt group and then uses the entire
dialed number en bloc to match the first dial peer.
D. Cisco Unified Communications Manager Express creates a hunt group that contains all the configured
dial peers and then applies the dial digits in a digit-by-digit manner to match a dial peer.
Answer: A
QUESTION 11
In which situation are user PINs maintained by the local Cisco Unified Communications servers?
A. Only when the system is using LDAP synchronization.
B. Only when the system is using LDAP authentication.
C. Only when the system is using Global Directory.
D. PINs are always maintained by the local Cisco Unified Communications Manager servers
E. PINs are never maintained by the local Cisco Unified Communications Manager servers.
Answer: D
QUESTION 12
An organization is using a centralized DHCP server for all IP phones. However, when the IP
phones are powered up, the phones are unable to obtain an IP address. Which CLI command
should be in the router configuration to ensure that the IP phones are able to reach the DHCP
server?
A. router(config)#helper-address
B. router(config-if)#ip helper-address
C. router(config-if)#helper-address
D. router(config)#ip helper-address
Answer: B
QUESTION 13
Which command is used to determine if an MGCP gateway is registered with a Cisco Unified
Communications Manager server?
A. show gateway status
B. show isdn q931
C. show ccm-manager
D. show isdn status
E. show isdn q921
Answer: C
QUESTION 14
Refer to the exhibit. The exhibit shows a partial screen shot for a Cisco Unified Personal
Communicator device. If the username that is associated with this device is jdoe, what should the
device name be?A. The device name should be JDOEUPC.
B. The device name should be UPCJDOE.
C. The device name should be JDOE.
D. The device name should be UPCCUPC.
E. The device name should be UPCCSF.
F. The device name has no naming convention.
Answer: B
QUESTION 15
When implementing a plan of action, what should you do?
A. Make all of the changes at once to minimize the impact to users.
B. Limit the impact of the changes to users.
C. Completely remove access lists to ensure that they will not impact the changes.
D. Even if a change adversely affects the users, keep moving forward with the plan of action.
Answer: B
QUESTION 16
A user in Cisco Unified Communications Manager Administration has been added to the Standard
CCM Admin Users group, which includes the Standard CCMADMIN Administration role, but the
user cannot add new users. What is the cause of this issue?
A. The add user capability has been disabled for the group
B. The incorrect group and role were assigned.
C. The add user capability has been disabled for the role.
D. Only theCCMAdmin user can add users.E. Users can be added only via LDAP
Answer: C
QUESTION 17
In which two ways can an administrator reset an IP phone that is registered with Cisco Unified
Communications Manager? (Choose two.)
A. Phone can be reset in Cisco Unified Communications Manager Administration.
B. Phone can be reset in the Cisco Unified Communications Manager Express CLI.
C. Press the * * #* * key combination on the IP phone keypad.
D. Enter the reset ephone command in the switch.
E. Press the * * #* key combination on the IP phone keypad.
F. Press the ##**# key combination on the IP phone keypad.
Answer: AC
QUESTION 18
Which two options are features in Cisco Unified Presence? (Choose two.)
A. IP Phone Messenger
B. Native Presence
C. BLF speed-dial
D. Enterprise Instant Messaging
E. BLF speed-dial pickup
Answer: AB
QUESTION 19
Which protocol should you use to configure Cisco Unified Personal Communicator for secure
voice messaging with Cisco Unity Connection?
A. TCP
B. SSL
C. TLS
D. UDP
Answer: C
QUESTION 20
Which description describes the low latency queuing algorithm?
A. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a
higher queue arrives.
B. An administrator defines the traffic classes based on match criteria, including protocols, access
control lists, and input interfaces.
C. A flow-based algorithm that simultaneously schedules interactive traffic to the front of a queue to
reduce response time and fairly shares the remaining bandwidth among high-bandwidth flows.
D. This feature brings strict priority queuing to CBWFQ.E. Packets are placed into a single queue and serviced in the order they were received.
Answer: D
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