Section 1 – Configure Voice Messaging and Presence CCNA Voice 640-461 Q&As – Configure Voice Messaging and Presence (1-6) Section 2 – Cisco Unified Personal Communicator CCNA Voice 640-461 Q&As – Cisco Unified Personal Communicator (1-2) Section 3 – Quality of Service (QoS) CCNA Voice 640-461 Q&As – Quality of Service (QoS) (1-2) Section 4 […]
Category: 640-461 Q&As
CCNA Voice 640-461 Q&As – Drag and Drop
Drag and Drop Questions
CCNA Voice 640-461 Q&As – Miscellaneous Questions (6-9)
Section 8 – Miscellaneous Questions QUESTION 6 In which scenario is it possible to have the same directory number configured on two different lines or phones and not be a shared line? A. directory number assigned to different partitions B. directory number assigned to the same partition C. directory number assigned to different calling search […]
CCNA Voice 640-461 Q&As – Miscellaneous Questions (1-5)
Section 8 – Miscellaneous Questions QUESTION 1 When implementing a plan of action, what should you do? A. Make all of the changes at once to minimize the impact to users. B. Limit the impact of the changes to users. C. Completely remove access lists to ensure that they will not impact the changes. D. […]
CCNA Voice 640-461 Q&As – Cisco Unity Connection
Section 7 – Cisco Unity Connection QUESTION 1 Users report that all external callers are leaving urgent voice-mail messages. Where can this behavior be changed? A. under the Phone Menu Configuration > Unidentified Callers Message Urgency B. under the Opening Greeting > Unidentified Callers Message Urgency C. under the Message Settings > Unidentified Callers Message […]
CCNA Voice 640-461 Q&As – Voice Fundamentals
Section 6 – Voice Fundamentals QUESTION 1 Which issue does CAS signaling on a T1 circuit create? A. Signaling bits are subtracted from each frame, which causes a significant loss of voice quality. B. An extra signaling bit is added to the sixth frame to carry signaling information. C. A signaling bit is subtracted from […]
CCNA Voice 640-461 Q&As – Provide End User Support (6-10)
Section 5 – Provide End User Support QUESTION 6 An administrator wants to see how long a specific IP phone extension is in use during a given period of time. What CAR tool feature would the administrator use? A. System Reports > Traffic > Summary by Phone Number B. CDR > Search > By Call […]
CCNA Voice 640-461 Q&As – Provide End User Support (1-5)
Section 5 – Provide End User Support QUESTION 1 When troubleshooting a phone that is unable to get an IP address from a DHCP server, what is the first thing to check for on the phone? A. Make sure that DHCP Enabled is disabled on the phone. B. Make sure that the phone is getting […]
CCNA Voice 640-461 Q&As – Cisco Unified Communications Manager (16-19)
Section 4 – Cisco Unified Communications Manager QUESTION 16 Which protocol is used for communication between Cisco Unity Express and Cisco Unified Communications Manager Express? A. H.323 B. G.711 C. MGCP D. Q.931 E. SIP Answer: E
CCNA Voice 640-461 Q&As – Cisco Unified Communications Manager (11-15)
Section 4 – Cisco Unified Communications Manager QUESTION 11 In which two locations can an end user configure their Call Forward All settings? (Choose two.) A. Cisco Unified Serviceability B. Cisco Unified Communications Manager User Options Interface C. Directly on the Cisco Unified IP phone D. Cisco Unified Communications Manager Administration E. Cisco Unified User […]
CCNA Voice 640-461 Q&As – Cisco Unified Communications Manager (6-10)
Section 4 – Cisco Unified Communications Manager QUESTION 6 Which call processing agent is based on Cisco IOS software and works with ISR platforms? A. Cisco Unified Presence Server B. Cisco Unity Connection C. Cisco Unified Communications Manager Express D. Cisco Unified Communications Manager E. Cisco UnifiedContact Center Express Answer: C
CCNA Voice 640-461 Q&As – Cisco Unified Communications Manager (1-5)
Section 4 – Cisco Unified Communications Manager QUESTION 1 An administrator wants to locate and remove all unassigned directory numbers on the Cisco Unified Communications Manager system. Which method is the best method to accomplish this task? A. Choose Device > Phone. Search all phones and remove the undesired directory numbers. B. Use the Dial […]
CCNA Voice 640-461 Q&As – Quality of Service (QoS) (1-2)
Section 3 – Quality of Service (QoS) QUESTION 1 Which description describes the low latency queuing algorithm? A. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a higher queue arrives. B. An administrator defines the traffic classes based on match criteria, including protocols, access […]
CCNA Voice 640-461 Q&As – Cisco Unified Personal Communicator (1-2)
Section 2 – Cisco Unified Personal Communicator QUESTION 1 An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue? A. The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server. B. […]
CCNA Voice 640-461 Q&As – Configure Voice Messaging and Presence (1-6)
Section 1 – Configure Voice Messaging and Presence QUESTION 1 Which two options are features in Cisco Unified Presence? (Choose two.) A. IP Phone Messenger B. Native Presence C. BLF speed-dial D. Enterprise Instant Messaging E. BLF speed-dial pickup Answer: AB